KK SWEETS BOUTIQUE — SHIPPING POLICY
Effective May 2025 | Last updated May 2026

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SECTION 1 — OUR SHIPPING PROMISE

At KK Sweets Boutique, every cake jar is made fresh to order and packaged with care to arrive at your door in perfect condition — whether you're in Jacksonville, Florida or anywhere across the United States. We are proud to ship sweet moments nationwide.

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SECTION 2 — WHERE WE SHIP

KK Sweets Boutique ships to all 50 states across the United States. We have successfully delivered cake jars to customers in Texas, Georgia, Pennsylvania, Kansas, Arizona, and beyond.

We ship NATIONWIDE — all 50 states. We do not currently ship internationally. All orders must be shipped to a valid U.S. address.

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SECTION 3 — PROCESSING & TURNAROUND TIMES

All orders are made fresh to order. Please review the processing times below:

• Standard KK Branded Cake Jars — 2 business days
• Custom / Branded Cake Jars — 3–4 business days (after all order details are received)
• Rush Orders — Expedited (additional $60 rush fee applies)
• Corporate / Bulk Orders — Quoted individually (contact us for timeline)

IMPORTANT: Processing time begins AFTER all required order details have been received and confirmed — not at the time of payment. For custom orders, please submit all details promptly to avoid delays.

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SECTION 4 — SHIPPING METHODS & DELIVERY TIMES

We ship via trusted carriers including USPS, UPS, and FedEx. Delivery times vary by location and are estimated from the date of shipment — not the date of order.

• Standard Shipping — 3–7 business days after shipment
• Expedited Shipping — 2–3 business days after shipment
• Overnight / Priority — 1–2 business days after shipment

Delivery estimates are provided by the carrier and are not guaranteed. KK Sweets Boutique is not responsible for carrier delays once your order has been handed off for shipment.

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SECTION 5 — SEASONAL & EVENT ORDER DEADLINES

For time-sensitive events such as graduations, birthdays, baby showers, and corporate events, we strongly recommend ordering as early as possible.

Graduation Season 2026 Order Cutoff: May 15, 2026
Orders placed after May 15th are subject to a $60 rush fee and cannot be guaranteed for graduation delivery dates.

General recommendation: Place event orders at least 7–10 days before your event date to allow for processing and shipping.

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SECTION 6 — HOW TO PLACE A CUSTOM SHIPPING ORDER

Standard KK Sweets cake jars can be ordered directly through our website at kksweetsboutique.net. For custom and branded cake jar orders:

• Email kksweetsboutiquellc@gmail.com with your full order details.
• Include: recipient name, event type, school/mascot/colors (if applicable), photo (if desired), quantity, and complete shipping address.
• We will confirm your order details and provide payment instructions.
• Processing begins after payment and all details are confirmed.
• You will receive a tracking number once your order has shipped.

Email: kksweetsboutiquellc@gmail.com
Call or text: 904.934.2515
Website: kksweetsboutique.net

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SECTION 7 — SHIPPING ADDRESS ACCURACY

The customer is solely responsible for providing a complete and accurate shipping address at the time of order. KK Sweets Boutique is not liable for orders that are delayed, lost, or undeliverable due to an incorrect or incomplete address provided by the customer.

Please double-check your shipping address before submitting your order. If you notice an error after placing your order, contact us immediately at 904.934.2515 or kksweetsboutiquellc@gmail.com. Address changes cannot be made once the order has shipped.

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SECTION 8 — ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via email or text. You can use this tracking number to monitor your delivery status directly on the carrier's website.

If you have not received your tracking information within your expected processing window, please contact us at kksweetsboutiquellc@gmail.com or call/text 904.934.2515.

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SECTION 9 — DAMAGED, LOST OR MISSING ORDERS

We take great care in packaging every order. However, once your order is in the hands of the carrier, KK Sweets Boutique is not responsible for damage, loss, or theft during transit.

• Damaged orders: Contact us within 24 hours of delivery with photos of the damaged item and packaging. We will review on a case-by-case basis.
• Lost packages: Contact the carrier directly with your tracking number. We will assist where possible but cannot guarantee replacements for carrier-related losses.
• Stolen packages: KK Sweets Boutique is not responsible for packages confirmed as delivered but reported stolen. Please ensure a secure delivery location.

Report issues within 24 hours: kksweetsboutiquellc@gmail.com
Call or text: 904.934.2515

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SECTION 10 — QUESTIONS ABOUT YOUR SHIPMENT?

We are a small, family-owned business and we care deeply about every order that leaves our hands. If you have any questions or concerns about your shipment, please don't hesitate to reach out.

KK Sweets Boutique
Email: kksweetsboutiquellc@gmail.com
Call or text: 904.934.2515
Website: kksweetsboutique.net
Instagram: @kk_sweets_boutique
Facebook: KK Sweets Boutique