KK SWEETS BOUTIQUE — RETURN & REFUND POLICY
Effective May 2025 | Last updated May 2026

OUR COMMITMENT TO YOU
At KK Sweets Boutique, every cake jar is made fresh with quality ingredients and packaged with care before it leaves our hands. Your satisfaction means everything to us, and we take great pride in delivering a sweet experience worthy of your celebration.

ALL SALES ARE FINAL
Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges on any orders once items have been received in good condition.

Please Note: Because our cake jars are handmade food items, we are unable to accept returns for any reason once delivery has been confirmed and the order is received in satisfactory condition. We encourage all customers to review their order details carefully before submitting.

DAMAGED OR INCORRECT ORDERS
We stand behind the quality of every order we ship. If your order arrives damaged due to shipping, or if you received the wrong item, please contact us within 24 hours of delivery with the following:
• Your full name and order number
• A clear photo of the damaged or incorrect item(s)
• A photo of the packaging as it was received

Email: kksweetsboutiquellc@gmail.com
Call or text: 904.934.2515

Claims submitted after 24 hours of confirmed delivery will not be eligible for review. We reserve the right to offer a replacement or store credit at our sole discretion.

CUSTOM & BRANDED ORDERS
Custom and branded cake jar orders — including graduation, corporate, and event orders — are non-refundable and non-cancellable once production has begun. This includes any orders where personalized details (name, school, mascot, photo, colors, etc.) have been submitted and confirmed.

Please double-check all custom details before submitting your order. KK Sweets Boutique is not responsible for errors in information provided by the customer.

ORDER CANCELLATIONS
Cancellation requests must be submitted within 12 hours of placing your order and before production begins. To request a cancellation, contact us immediately at kksweetsboutiquellc@gmail.com or call/text 904.934.2515.

Orders cancelled after production has begun are not eligible for a refund.

SHIPPING ISSUES
KK Sweets Boutique is not responsible for delays caused by the carrier (USPS, UPS, FedEx, etc.) once the order has been handed off for shipment. We are not liable for packages lost, stolen, or delayed after confirmed handoff to the carrier.

If your package is lost in transit, please contact the carrier directly with your tracking number. We are happy to assist where possible but cannot guarantee replacement for carrier-related losses.

QUESTIONS?
We always want to make things right. If you have any concerns about your order, please reach out to us directly — we are a small, family-owned business and we care deeply about every customer.

Email: kksweetsboutiquellc@gmail.com
Call or text: 904.934.2515
Website: kksweetsboutique.net